Processing Time
The time needed to prepare an order for shipping varies, please contact us to discuss your needs.
Proof/Preview of Cake Toppers and Name Signs
Can I receive a proof/preview of the cake topper and/or name sign before I make a purchase?
After you place your order, we will send you a courtesy proof based on the listing details. We appreciate your understanding! This applies to personalized laser-cut cake toppers, signs, or custom laser-cut work in general (excluding ornaments, listings with font samples, plate names, keychains, etc.). Generic or statement cake toppers do not have a proof as the design will be the one reflected in the images of the specific listing.
Contacting Us
Can you call me? Or can I call you?
Please contact us via email or whatsapp only. We will disregard any request to call.
No voice notes – due to the noisy setting we are unable to play them.
Custom Requests for Cake Toppers
Do you accept custom requests for cake toppers?
Yes, we accept custom requests for cake toppers. To fully understand your vision and needs, we require full details from you to confirm if we can accommodate your request.
For cake toppers, we need the following details:
- Size in cm (base this off the diameter of the top tier of the cake)
- Number of text lines (if text is to be used)
- Color (MDF, Black perspex/matte, White perspex/matte, Gold mirror/metallic, Silver mirror/metallic, Copper, Rose Gold, Glitter Gold, Glitter Rose Gold, or Glitter Silver; we recommend MDF for DIY paint)
- Shipping Zip code (to estimate your shipping cost)
- Font option (send a link or screenshot of a font from our shop that you want your custom cake topper designed with or send us your existing wedding branding so we can choose a font that fits your current style)
Custom Requests for Signs
Do you make custom signs?
Yes, we accept custom requests for signs. To fully understand your vision and needs, we require full details from you to confirm if we can accommodate your request.
For signs, we need the following details:
- Size (up to 700mm in width and 500mm in height)
- Color
- Shipping Zip code (to estimate your shipping cost)
- Font option (send a link or screenshot of a font from our shop that you want your custom sign designed with or send us your existing wedding branding so we can choose a font that fits your current style)
Cutting Logos
Can you cut my logo for me?
Yes, we do. Please provide the following details:
- Size (up to 700mm in width and 500mm in height)
- Color
- Shipping Zip code (to estimate your shipping cost)
- A ready-to-cut VECTOR or PDF file of the design (we do not accept photo files like JPG, GIF, etc.)
*Please note that not all logos can be cut if they are too fragile in design.
Font Information
Can you tell me what font you use or the name of the font?
Unfortunately, we do not disclose our font names or information. Any requests for this information will be disregarded.
Hours of Operation
Our hours of operation are as follows:
- Monday to Friday: 9 am – 4:00 pm
- We do not operate on weekends and are strictly an online shop. Collections are not available for online shop orders.
Please note that we try to answer messages and/or ship orders Monday through Friday (occasionally on Saturday).
*We do not offer pick-up service or contact by phone.