Frequently Asked Questions
Ordering, payment, personalisation, mock-ups, turnaround, courier and custom-order information in one place.
Ordering & payment
How do I place an order?
Standard products can be ordered through the FMNC website. Custom orders are handled separately and can be quoted before payment.
When is my order secured?
Full payment secures your order and production spot. FMNC does not hold unpaid order spaces.
Do you accept deposits?
Orders require full payment upfront unless a specific written offer states otherwise.
When do I receive a mock-up?
Mock-ups are prepared for paid personalised orders where a mock-up is required. Free design mock-ups are not supplied before payment.
What information do I need to send?
Send the names, wording, event date, colours and other personalisation requested for your product. Guest-name or seating-plan lists should be supplied in a spreadsheet format that can be copied accurately.
What is your turnaround time?
The current standard turnaround is approximately 14–21 business days, excluding Saturdays, Sundays and public holidays.
Is my event date the same as my shipping date?
No. Your event date tells FMNC when the item will be used. It is not automatically the required dispatch or delivery date. If you need an order by a specific date, tell FMNC clearly.
Can colours look different from reference photos?
Yes. Wood stain, paint, natural grain, lighting and screens can all affect how colours appear. FMNC works as closely as reasonably possible to the selected finish but cannot guarantee an exact screen or photograph match.
Can I send an AI-generated design?
AI-generated styled images are generally not suitable as production artwork because many cannot physically be laser cut. Simple black-and-white artwork may be usable if it can be converted into a practical production design.
Do you courier nationwide?
Yes. FMNC is based in St Helena Bay, Western Cape and sends orders throughout South Africa by courier.
Do you take telephone calls?
No. FMNC does not take telephone calls. Contact is via written WhatsApp messages or email only so order details and changes are clearly recorded.
Can I send a voice note?
No. Please type all order information, changes and approvals in writing. Voice notes and verbal conversations are not accepted as order instructions.
Do you allow walk-ins?
FMNC is a home-based studio and does not operate as a walk-in retail shop.
Can I order something custom?
Yes. Custom work can be discussed and quoted separately, subject to feasibility, production capacity and the information supplied.