Terms & Conditions
These terms apply to orders placed with Forget Me Not Crafts unless a specific written quotation or offer states otherwise.
Communication
Written communication only: FMNC does not take telephone calls. Customer communication must be sent in writing via WhatsApp or email.
No voice notes: Order details, changes, deadlines, wording, quantities and approvals must be typed in writing. Voice notes and verbal conversations are not accepted as order instructions. Written messages and approved mock-ups form the record used to produce an order.
Orders, payment & production
Payment: Full payment is required to secure an order and production spot. Unpaid quotations or invoices do not reserve production capacity.
Personalisation: Customers are responsible for supplying names, dates, spelling, wording, quantities and other requested information accurately. Production is based on the information supplied and the approved mock-up where applicable.
Mock-ups: Mock-ups are supplied for paid personalised orders where required. Approval confirms the layout, wording and design shown. Changes requested after approval may affect turnaround and may carry additional costs.
Turnaround: Standard turnaround is approximately 14–21 business days, excluding Saturdays, Sundays and public holidays, unless otherwise agreed in writing. Turnaround is not the same as courier transit time.
Colours, materials & handmade variation
Natural wood grain, stain absorption, paint batches, printing, lighting and screens can create variation. Reference photographs are a guide and exact colour or grain matching cannot be guaranteed.
Customer deadlines
An event date is not automatically treated as a required delivery date. If an order must be received by a particular date, the customer must communicate that requirement clearly before production scheduling.
Custom & personalised goods
Personalised and made-to-order goods are produced specifically for the customer. Cancellations, changes and returns are therefore limited once design or production work has started. Faulty or incorrect items supplied by FMNC will be assessed and handled in accordance with applicable South African consumer law.
Courier & collection
Courier transit occurs after production and is handled by third-party courier services. Customers must provide accurate delivery details. FMNC is a home-based studio and is not a walk-in retail shop; collection arrangements, where offered, must be confirmed in advance.
Design & intellectual property
Customers must have the right to use any artwork, logos, photographs or other material they supply. FMNC may refuse artwork that is unsuitable for production or that cannot reasonably be converted into a safe, practical production file.
Last updated: 30 August 2026. These website terms are general customer information and do not replace rights provided by applicable South African law.